Live / Casino
ctg88 collects and uses your personal data only to operate your account, process wallet activity through Rocket and Upay, and keep your session records secure. What we collect, how long we hold it, and what you can do about it — that is what this policy covers. Access to our platform depends on your local law and eligible regions.
When you open an account with ctg88, we collect the details you enter during registration — your name, contact information, and the wallet identifiers you use for transactions such as Rocket or Upay payments. We also record session activity: the pages you open, the games you load, and the device type your browser reports. This data has a single purpose — making your account work. We do not sell it, share it with advertisers, or pass it to unrelated third parties. Some data is shared with payment processors to complete a Rocket or Upay transfer; that sharing is limited to what the processor needs to settle the transaction. We retain account records for as long as your account remains active and for a reasonable period after closure, consistent with our operational obligations. Log and session data is held for a shorter period and is not linked to your identity once that window closes. If you have questions about a specific record category — wallet history, login logs or profile fields — you can raise that through the support routes listed further down this page. Availability of our service depends on your local law and the eligible regions we serve.
When you add Rocket as a withdrawal route, we store the wallet reference needed to process that transaction. We do not store full payment credentials beyond what the processor requires.
Upay transfers generate a transaction reference on our side. We hold that reference to match your account history and resolve any discrepancy you raise with our support team.
We record device type, browser version and session timestamps. These logs help us detect unusual login patterns and are not used to build a profile for advertising.
This policy applies to the data ctg88 collects directly through this website and your account. It does not extend to third-party services you reach from our pages, payment processors operating under their own terms, or game studio environments that run inside our lobby under separate provider agreements. Knowing the boundary helps you direct questions to the right place.
Login credentials, session tokens and device records tied to your ctg88 account fall inside this policy. We control how they are stored, who can access them and when they are deleted.
Transaction references for Rocket and Upay sit inside our scope. The payment processor's own data handling — on their side of the transfer — is governed by their separate privacy terms.
Pages you browse on ctg88, cookies we place and analytics we run on our own infrastructure are covered here. We describe cookie categories and your opt-out path in the trust section below.
Game studios accessible in the lobby, external links and third-party tools operate under their own policies. We are not responsible for data practices on services we do not control.
You have concrete steps available if you want to review, correct or question the data we hold on your account. Start inside your account settings page — the profile section shows the contact details and wallet references currently on record. If any field is wrong, you can update it directly from that screen without contacting support. For records that are not editable through the account panel — such as historical login logs or closed transaction references — you can raise a formal data enquiry through our live chat or email route. We will identify the records you are asking about and respond with what we hold. If you believe we are holding data that should no longer be retained, you can request a review. We will assess that request against our operational retention obligations and tell you the outcome. Requests tied to a Rocket or Upay transaction will take slightly longer because we need to confirm the processor's records match ours before we can act.
Open your account settings and check the profile tab. The fields shown there — name, contact details, wallet references — are the personal data we hold in editable form for your account.
Most profile fields can be updated directly. Where a field is locked for security reasons, contact support with the corrected detail and we will verify and update it on our side.
Send your question through live chat or the support email route. Describe which record or data category you are asking about so we can locate the right file without delay.
If you believe we are holding data past the point it is needed, submit a request via support. We will check against our retention schedule and confirm in writing what we can and cannot remove.
Any question about this privacy policy — a specific data record, a correction request or a retention query — can be directed through the routes below. Use the channel that suits your situation; all routes connect to the same support team. Availability depends on your local region and the device you are using to access ctg88.
Open the chat icon on any ctg88 page while signed in. Describe your privacy question in the first message so the agent can pull the right records without asking you to repeat yourself.
Send your query to the support email address listed on the contact page of ctg88. Include your registered account name and the specific data category or transaction reference you are asking about.
The help section inside your signed-in account links to published policy documents and lets you submit a support ticket without leaving the account area. Use this for non-urgent data requests.
ctg88 applies access controls to account data so that only the system functions and staff roles that need a record can read it. We describe the four main areas of our data handling below so you know exactly where your information sits and what governs each area.
We use session cookies to keep you signed in and functional cookies to remember your lobby preferences. You can adjust cookie permissions through your browser settings at any time. Disabling non-essential cookies does not block account access.
Login attempts, password changes and wallet updates are logged against your account. If we detect a pattern that looks unusual — such as a login from an unfamiliar device — we may prompt you to re-verify before continuing.
Active account data is held while your account is open. After account closure, we retain core records for a period consistent with our operational obligations, then delete or anonymise them. Session logs have a shorter retention window.
When we update this policy, we post the revised version on this page with a note indicating what changed. Continued use of your account after an update means you have seen the revised terms. You can always request the previous version through support.
These are the questions we hear most often from account holders in Bangladesh about how their data is handled on ctg88. If your question is not here, the support routes in the contact section above are the fastest way to get a direct answer.
We share data only where it is necessary to operate your account. Rocket and Upay processors receive the minimum transaction reference needed to settle a withdrawal. We do not sell personal data to advertisers or unrelated third parties under any arrangement.
Sign in and open your account settings. The profile tab shows the data you submitted at registration and any updates made since. For records not visible in the panel — such as login logs — submit a data enquiry through live chat or email support.
You can request a retention review through our support team. We will assess what we are obligated to keep for operational reasons and confirm what can be removed. Wallet transaction records tied to Rocket or Upay may have a minimum retention period we cannot waive.
After closure, core account records are held for a period consistent with our operational obligations, then deleted or anonymised. Session logs are removed sooner. You can ask support to confirm the specific retention window that applies to your account records.
Game studios — including Microgaming, Bigtime Gaming, CQ9 and PlayStar — supply game content and operate their own environments. Their data handling is governed by their own policies. This policy covers only data collected directly by ctg88 through your account and this website.
We post updates directly on this page and note what changed. If you are signed in when a meaningful change goes live, we may surface a notice in your account. You can also request the previous version of this policy through live chat or email support.